At Philly City Tours, we aim to provide an enriching experience for our valued customers. We understand that plans may change, and to facilitate a fair refund process, we have established the following policy:
Customers may request a refund up to 24 hours before the scheduled service time to be eligible for consideration.
Upon approval of a refund request, the processing time for a full refund is estimated to be 7 business days. Please allow this duration for the refunded amount to be reflected in your account.
To initiate a refund, kindly contact our customer service team via email at info@phillycitytours.com or by phone at +1 (267) 995-0509. Please provide your booking details, including the reservation number, and specify the reason for the refund request.
Refunds will only be considered for requests made within the specified 24-hour timeframe before the scheduled service. Any refund requests received after this period may not be eligible for processing.
In exceptional cases such as unforeseen circumstances or emergencies, we recognize the need for flexibility. Customers facing such situations are encouraged to contact our customer service team directly to discuss their specific circumstances.
We appreciate your understanding and cooperation with our refund policy. Our commitment is to ensure your satisfaction while exploring the monuments of Philadelphia with Philly City Tours.
Thank you for choosing us.